I’m currently Head of Conversation Design Outreach at Google. My O'Reilly book, Designing Voice User Interfaces, was published in December 2016.

I've been designing Voice User Interfaces (VUIs) since 1999. I started out at Nuance Communications, designing IVRs for banks, airlines, healthcare companies, and more. I next spent time at Tellme / Microsoft working on Ford SYNC.

Before that, I was VP of User Experience at the startup Sensely. Sensely has a virtual nurse avatar who helps patients with chronic health conditions.

Prior to Sensely, as the first non-founding employee at Volio, I helped build a conversational iPad app that has Esquire Magazine’s style columnist advise users on what they should wear on a first date.

I have a BS in Cognitive Science from UC San Diego, and an MS in Computer Science from Indiana University.