About

I’m currently Head of Conversation Design Outreach at Google. My O'Reilly book, Designing Voice User Interfaces, was published in December 2016.

I've been designing Voice User Interfaces (VUIs) since 1999. I started out at Nuance Communications, designing IVRs for banks, airlines, healthcare companies, and more. I next spent time at Tellme / Microsoft working on Ford SYNC.

Before that, I was VP of User Experience at the startup Sensely. Sensely has a virtual nurse avatar who helps patients with chronic health conditions.

Prior to Sensely, as the first non-founding employee at Volio, I helped build a conversational iPad app that has Esquire Magazine’s style columnist advise users on what they should wear on a first date.

I have a BS in Cognitive Science from UC San Diego, and an MS in Computer Science from Indiana University.